O&B’s Commitment to Health & Safety — Navigating COVID-19

A message from Andrew Oliver, CEO, Oliver & Bonacini Hospitality

March 16, 2020

At this most critical time for the containment of COVID-19 and flattening the curve, Oliver & Bonacini Hospitality will be temporarily closing all operations across Canada, to include all restaurants, bars and event venues in Toronto, Blue Mountain, Montreal, Saskatoon, Calgary and Edmonton. For restaurant locations that support hotel operations, we are working closely with our hotel partners to address the needs of their hotel guests. All O&B closures will remain in place until it is safe and appropriate to reopen.

Throughout the shutdown we will continue to keep you updated on our website and on our social channels @oliverbonacini. Pick-up and delivery options for O&B food service are currently being explored, though we have no confirmed information to share at this time.

I wish to thank our incredible staff for their meticulous attention and care during these challenging past weeks, and for taking every measure to ensure the safety of our guests and their fellow team members. For guests who have events scheduled with us in the coming weeks, we will be reaching out to you directly to help navigate your planning.

To our clients, landlords, suppliers and vendors who have been so helpful in the face of this challenge, thank you for your ongoing support. We share a consensus that exceptional times call for exceptional measures. The priority is and must be the slowing of this virus and the flattening of the curve. The rest we can deal with on the other side.

And finally to our guests, thank you for sticking with us. Take good care of yourselves and each other, and we look forward to enjoying the pleasure of each other’s company again very soon.

My best, and stay safe,

Andrew Oliver
CEO, Oliver & Bonacini Hospitality

RESTAURANT & EVENT VENUE OPERATIONS UPDATES

Updated on Monday, March 16

All operations across Canada, including all restaurants, bars and event venues in Toronto, Blue Mountain, Montreal, Saskatoon, Calgary and Edmonton are temporarily closed.
For restaurant locations that support hotel operations, we are working closely with our hotel partners to address the needs of their hotel guests.
All O&B closures will remain in place until it is safe and appropriate to reopen.

HEALTH & SAFETY — PRECAUTIONARY STEPS

Here are the steps we have taken in response to COVID-19, in addition to all current health and safety protocols our staff follows on a daily basis:

Social Distancing in Dining Rooms
In an effort to create a safer dining experience, we are decreasing our capacities across all restaurants, and creating social distance between our guests.

Increased Dining Room Sanitization
During service, all table tops and chairs are being sanitized before and after service and during resetting. Disinfectant wipes are being used for frequent touch points like door handles, menus, debit/credit machines and touchscreen monitors. Overnight cleaning teams have increased their disinfecting regimes, particularly with respect to regular points of guest contact.

Increased Kitchen Sanitization
As always, safe food handling procedures are being strictly enforced. In addition to our established sanitation protocols, all kitchen and bar surfaces are being sanitized before and after every service. We have implemented a timer to remind all kitchen staff to wash their hands at regular intervals.

Personal Hygiene Measures
All employees are being reminded to avoid hand-to-face contact, and avoid handshakes and other personal touching. Our policy of no mobile devices while on duty is being strictly enforced.

Hand Washing a Top Priority
Hand washing remains an absolute top priority for all staff. During service, we have enforced a strict hand washing protocol for all of our restaurant staff. All employees are being discouraged from wearing rings and watches to ensure maximized effectiveness of hand washing. Additionally, hand sanitizer dispensers are readily available to our guests and employees.

Reminders to Employees
As recommended by Canada Public Health, we are reminding our staff to stay home if they feel ill. Additionally, any of our employees who have recently traveled abroad are being asked to self-isolate for the recommended 14 days.